EmpathAI™ ADDS THE HUMAN DIMENSION TO TRADITIONAL KYC AND INVESTMENT DUE DILIGENCE PROCEDURES TO GROW YOUR CREDIT BUSINESS, MITIGATE RISK, AND OPTIMIZE INVESTMENT SUITABILITY
GROW CREDIT BUSINESS
Understand an applicant’s character to enhance credit approval processes
DELIVER FRICTIONLESS DIGITAL EXPERIENCES
Tailor empathic interactions that foster trust and loyalty across touchpoints
RISK ASSESSMENT – INDIVIDUALS
Leverage personality assessments to predict intention to repay debt
Significantly improve the accuracy of credit scoring models and reduce risk by obtaining an individual’s probability of default score assessment.
Gain a deeper understanding of people beyond their credit score, to predict the likelihood and intention to repay debt, based on their psychological reliability, integrity and accountability. Learn about a person’s psychological ability to fulfil commitments, through their levels of self-discipline, responsibility, organization, truthfulness, and trustworthiness.
Lower the typically high rates of credit card and loan rejections due to insufficient understanding of an applicant’s genuine intent and ability to repay.
Insurers gain a more comprehensive picture of individual applicants and can tailor policy terms and premiums to individual risk characteristics.
RISK ASSESSMENT – BUSINESSES
Assess probability of companies defaulting on credit and aim to reduce loan rejection rates
Determine a business’s likelihood to repay a loan, by assessing the organization’s culture and management teams.
Evaluate the trustworthiness and credibility of executive management teams, to assess willingness to repay a loan. Utilize personality-assessment capabilities to enhance the risk evaluation process conducted on companies.
INVESTMENT RISK SUITABILITY – WEALTH MANAGEMENT
Create a better match between investment portfolios and personality types
Gain a better picture of each customer by identifying openness to take risks and the ability to absorb financial losses.
Optimize investment suitability for individual customers according to personality-driven parameters and boost the power of traditional investment suitability risk tolerance assessments.
INVESTMENT DUE DILIGENCE ON MANAGEMENT TEAMS
Determine executive teams’ likelihood of success
Conducting investment due diligence, particularly on private companies seeking investment, involves a high level of uncertainty. Investors’ decisions are often based on impressions left by the founders and management team’s presentation skills, with limited access to insights into their personalities. People invest in people. With INFI’s added layer of personality insights, investors can truly know the leadership skills and other strengths, and evaluate the trustworthiness of executive management personnel, as well as the business culture.
Mitigate risk by understanding the organizational DNA, interaction among management team members, their leadership skills, ability to lead the company to success, openness, commitment, ability to recognize and adapt to changing needs, creativity, execution skills, implement new ideas, and motivate employees.
Tailor individual customer experiences across multiple touchpoints from login to logout
Apply actionable personality-based recommendations for front line and support staff for every service interaction, based on insights into each customer’s distinct character.
Add tailored humanlike interactions on service channels such as internet, mobile, app and chat, to secure trust and loyalty by providing superior service.
Pinpoint personality traits and recommend the most suitable service staff for each customer.
Launch personality-driven sales journeys that propel optimal results
Gain new insights into individual preferences to create hyper-targeted offerings, such as loans or investments.
Increase engagement by applying personality-driven experiences and by hyper-tailoring user interfaces and written content for each customer, thus approaching the client at the optimal time, with tailored messaging and offers.
HR MANAGEMENT WITH HUMAN TOUCH
Unlock individual understanding to drive better employee engagement and results
Achieve a deeper knowledge of employees based on personalities, to assess true engagement levels and distinct potential for accurate job matching.
Boost motivation and optimize productivity and fulfillment at the workplace, by utilizing automated, unbiased employee assessments. This eliminates the subjectivity when identifying leaders, stressed or under-stimulated employees, engagement level, aptitude, and expressed role preferences.
Enable HR departments in financial institutions to overcome the challenge of assessing employee engagement levels and soliciting honest responses from employees.